# Troubleshooting **URL:** https://forum.athletica.ai/c/technical-support/troubleshooting/45.md [Latest](https://forum.athletica.ai/latest.md) · [Categories](https://forum.athletica.ai/categories.md) · [Tags](https://forum.athletica.ai/tags.md) --- ## [About the Troubleshooting category](https://forum.athletica.ai/t/about-the-troubleshooting-category/1325)
**Author:** [@MarkB](https://forum.athletica.ai/u/MarkB)\ **Replies:** 0
Seek assistance and find solutions to technical problems with Athletica --- ## [Intervals.icu wellness sync](https://forum.athletica.ai/t/intervals-icu-wellness-sync/4986)
**Author:** [@Antonie](https://forum.athletica.ai/u/Antonie)\ **Replies:** 0\ **Last updated:** [July 29, 2026, 12:54pm UTC](https://forum.athletica.ai/t/intervals-icu-wellness-sync/4986 "2026-07-29T12:54:41Z")
It seems intervals.icu sync is done at 3.00 AM looking at my logs. That means my HRV etc only comes in a day later. Is there a way to force this sync manually or set the time that makes sense for me? --- ## [Indoor bike sessions using TrainerRoad don't sync to Athletica](https://forum.athletica.ai/t/indoor-bike-sessions-using-trainerroad-dont-sync-to-athletica/1301)
**Author:** [@Ricci](https://forum.athletica.ai/u/Ricci)\ **Replies:** 5\ **Last updated:** [June 25, 2026, 1:17pm UTC](https://forum.athletica.ai/t/indoor-bike-sessions-using-trainerroad-dont-sync-to-athletica/1301 "2026-06-25T13:17:02Z")
Hi Whenever I use the TrainerRoad’s workoutcreator to replicate Athletica (indoor) bike sessions to control the ERG mode power, I have to sync the workout fit file manually post workout. The workout is sync’d to Garmin… --- ## [Difference Between Mobile App + Online Fatigue](https://forum.athletica.ai/t/difference-between-mobile-app-online-fatigue/4930)
**Author:** [@mcle1990](https://forum.athletica.ai/u/mcle1990)\ **Replies:** 4\ **Last updated:** [June 5, 2026, 2:30pm UTC](https://forum.athletica.ai/t/difference-between-mobile-app-online-fatigue/4930 "2026-06-05T14:30:59Z")
I may be using the wrong language here, but hopefully my question makes sense. Online, my recovery status shows as green (You’re in a great spot!) and my state shows as moderate training load. In the app, I have an ale… --- ## [Garmin data export → Athletica import creating a bunch of extra "Other" activities](https://forum.athletica.ai/t/garmin-data-export-athletica-import-creating-a-bunch-of-extra-other-activities/4893)
**Author:** [@turd\_ferguson](https://forum.athletica.ai/u/turd_ferguson)\ **Replies:** 2\ **Last updated:** [April 30, 2026, 11:59pm UTC](https://forum.athletica.ai/t/garmin-data-export-athletica-import-creating-a-bunch-of-extra-other-activities/4893 "2026-04-30T23:59:57Z")
Just as the title says, when I go to import my garmin history of fit files, the import pulls in a bunch of “other” files with durations between a few minutes to 15 hours. These files don’t seem to have much content other… --- ## [Trail run load not real](https://forum.athletica.ai/t/trail-run-load-not-real/4875)
**Author:** [@Prato](https://forum.athletica.ai/u/Prato)\ **Replies:** 2\ **Last updated:** [April 12, 2026, 7:01am UTC](https://forum.athletica.ai/t/trail-run-load-not-real/4875 "2026-04-12T07:01:26Z")
Hi This morning is did a trail run race of 11km. I know the load calculation is different between applications but i think Athletica is starting tu underestimate exagerately the load. This is the second time it happens.… --- ## [How to tell what plan you're in?](https://forum.athletica.ai/t/how-to-tell-what-plan-youre-in/4814)
**Author:** [@mcle1990](https://forum.athletica.ai/u/mcle1990)\ **Replies:** 2\ **Last updated:** [March 9, 2026, 11:12am UTC](https://forum.athletica.ai/t/how-to-tell-what-plan-youre-in/4814 "2026-03-09T11:12:44Z")
How can you tell what volume of plan you are in as well as what type (single day all arounder, cyclocross, etc.)? I used to be able to see this in the roadmap, and I’m not sure where to find it any longer. I asked AI Coa… --- ## [Should we provide feedback to AI coach?](https://forum.athletica.ai/t/should-we-provide-feedback-to-ai-coach/4738)
**Author:** [@mcle1990](https://forum.athletica.ai/u/mcle1990)\ **Replies:** 1\ **Last updated:** [February 12, 2026, 1:18am UTC](https://forum.athletica.ai/t/should-we-provide-feedback-to-ai-coach/4738 "2026-02-12T01:18:50Z")
I am trying to use the AI Coach feature more, and had a quick question. Does this AI coach learn from feedback we give, or should we report any issues via the forum or support? For example, I asked what day the coach wo… --- ## [Bike HIIT targets seem high](https://forum.athletica.ai/t/bike-hiit-targets-seem-high/2258)
**Author:** [@Pablo\_ie](https://forum.athletica.ai/u/Pablo_ie)\ **Replies:** 44\ **Last updated:** [January 2, 2026, 1:14pm UTC](https://forum.athletica.ai/t/bike-hiit-targets-seem-high/2258 "2026-01-02T13:14:44Z")
Hi folks, Couple of queries at the moments. I would guess by feel my ftp is 240w to 250w (garmin says 241) the profile has my cp at 204 which seems low? The profile has my map at 275 which also seems a bit low. Howe… --- ## [Anticipated load of races](https://forum.athletica.ai/t/anticipated-load-of-races/4484)
**Author:** [@joku](https://forum.athletica.ai/u/joku)\ **Replies:** 2\ **Last updated:** [November 25, 2025, 10:25pm UTC](https://forum.athletica.ai/t/anticipated-load-of-races/4484 "2025-11-25T22:25:13Z")
Looking at my performance chart and enabling “load” I see that atheltica assumes/anticipates a load of 470 for all my races… independent of duration or whatever. That’s clearly too high! I am not ruling out that I set t… --- ## [Modify schedule for no running](https://forum.athletica.ai/t/modify-schedule-for-no-running/4442)
**Author:** [@Leif](https://forum.athletica.ai/u/Leif)\ **Replies:** 2\ **Last updated:** [November 14, 2025, 12:02pm UTC](https://forum.athletica.ai/t/modify-schedule-for-no-running/4442 "2025-11-14T12:02:10Z")
I cracked my hip socket and I can’t run. I found the ‘no running button’ on the settings page but can’t activate it. How do I modify my schedule for no running --- ## [Training plan synced to calendar](https://forum.athletica.ai/t/training-plan-synced-to-calendar/4399)
**Author:** [@Sinserli](https://forum.athletica.ai/u/Sinserli)\ **Replies:** 1\ **Last updated:** [November 3, 2025, 10:57pm UTC](https://forum.athletica.ai/t/training-plan-synced-to-calendar/4399 "2025-11-03T22:57:04Z")
Hi! How many weeks of training plan are synced to the calendar? Atheletica AI answers me: “Athletica syncs up to 4 weeks of your training plan to your calendar at a time. This ensures that your upcoming workouts are alw… --- ## [Wrong matching of activities and workouts](https://forum.athletica.ai/t/wrong-matching-of-activities-and-workouts/4340)
**Author:** [@joku](https://forum.athletica.ai/u/joku)\ **Replies:** 4\ **Last updated:** [October 15, 2025, 8:57pm UTC](https://forum.athletica.ai/t/wrong-matching-of-activities-and-workouts/4340 "2025-10-15T20:57:43Z")
AAI permanently matches my short commutes to the prescribed workout(s) for the day, i.e., a ~10 min commute to a 3 h Aerobic development prescription… It should really not do that and if the time and load are so much off… --- ## [Peaking AFTER the race](https://forum.athletica.ai/t/peaking-after-the-race/4269)
**Author:** [@camargofernando](https://forum.athletica.ai/u/camargofernando)\ **Replies:** 1\ **Last updated:** [September 30, 2025, 7:51pm UTC](https://forum.athletica.ai/t/peaking-after-the-race/4269 "2025-09-30T19:51:25Z")
I have 2 races scheduled: a half-IM (B race) and a full (A race). The overall plan all the way towards my A race looks ok. But the weeks leading into my B race show that my form/TSB will reach peak performance readiness … --- ## [Bug in Power zones calculation](https://forum.athletica.ai/t/bug-in-power-zones-calculation/4097)
**Author:** [@JBB](https://forum.athletica.ai/u/JBB)\ **Replies:** 5\ **Last updated:** [August 29, 2025, 12:00pm UTC](https://forum.athletica.ai/t/bug-in-power-zones-calculation/4097 "2025-08-29T12:00:05Z")
Hello, I’ve noticed a bug in the cycling power zone calculation. There is a “jump” between Zone 6 (297–357 W) and Zone 7 (786–927 W). In my last session, it shows 3:37 spent in Zone 7, even though I never went above 6… --- ## [Sync with Garmin Edge](https://forum.athletica.ai/t/sync-with-garmin-edge/4004)
**Author:** [@crlsgrc](https://forum.athletica.ai/u/crlsgrc)\ **Replies:** 1\ **Last updated:** [August 8, 2025, 12:00pm UTC](https://forum.athletica.ai/t/sync-with-garmin-edge/4004 "2025-08-08T12:00:50Z")
After an update in my training plan in Athletica, Garmin has not been updated. How? --- ## [Power zones all wrong in my training plan...Getting tired of this](https://forum.athletica.ai/t/power-zones-all-wrong-in-my-training-plan-getting-tired-of-this/3863)
**Author:** [@cullenarcher](https://forum.athletica.ai/u/cullenarcher)\ **Replies:** 3\ **Last updated:** [July 10, 2025, 8:38am UTC](https://forum.athletica.ai/t/power-zones-all-wrong-in-my-training-plan-getting-tired-of-this/3863 "2025-07-10T08:38:57Z")
@Prof I use Athletica solely for crew (rowing) training. I row 3-4 days/week on the water and complement this with land training. My Athletica row power zones used to be higher until for some reason Athletica started t… --- ## [Run pace reporting discrepancy between Garmin and Athletica and 2 improvement proposal](https://forum.athletica.ai/t/run-pace-reporting-discrepancy-between-garmin-and-athletica-and-2-improvement-proposal/3233)
**Author:** [@Jerome](https://forum.athletica.ai/u/Jerome)\ **Replies:** 14\ **Last updated:** [June 23, 2025, 11:39am UTC](https://forum.athletica.ai/t/run-pace-reporting-discrepancy-between-garmin-and-athletica-and-2-improvement-proposal/3233 "2025-06-23T11:39:26Z")
Hey, I noticed a discrepancy between how Garmin reports a session and Athletic does, which, in my opinion, misleads the AI coach. Here is a Z2 run as an example: “The aim of this session is to develop your aerobic base.… --- ## [Issue with workouts sending to Garmin](https://forum.athletica.ai/t/issue-with-workouts-sending-to-garmin/3535)
**Author:** [@benjamben](https://forum.athletica.ai/u/benjamben)\ **Replies:** 3\ **Last updated:** [June 7, 2025, 5:19pm UTC](https://forum.athletica.ai/t/issue-with-workouts-sending-to-garmin/3535 "2025-06-07T17:19:42Z")
Hi team Having troubles with workouts appearing in Garmin Connect despite Athletica saying the workout has been sent. This has been especially the case with swim workouts which haven’t transferred for the last two days.… --- ## [How do I import duathlon data](https://forum.athletica.ai/t/how-do-i-import-duathlon-data/3503)
**Author:** [@ashleyidesign](https://forum.athletica.ai/u/ashleyidesign)\ **Replies:** 0\ **Last updated:** [May 31, 2025, 8:20pm UTC](https://forum.athletica.ai/t/how-do-i-import-duathlon-data/3503 "2025-05-31T20:20:32Z")
Did a duathlon but the files from Garmin didn’t come over correctly (a run as the bike and a transition as a run). Is there a way I can resync from Garmin? I can’t for the life of me figure out how to get the right file … --- ## [A race - event day selection](https://forum.athletica.ai/t/a-race-event-day-selection/3484)
**Author:** [@angussedgwick](https://forum.athletica.ai/u/angussedgwick)\ **Replies:** 3\ **Last updated:** [May 29, 2025, 3:20pm UTC](https://forum.athletica.ai/t/a-race-event-day-selection/3484 "2025-05-29T15:20:25Z")
Hi, I have an A race event which is scheduled for a Thursday in October, but I am unable to select any weekday for an event, only Saturday or Sundays are available for selecting. Is that a bug, or by design? If by desi… --- ## [Plan suddenly changed to mid-volume](https://forum.athletica.ai/t/plan-suddenly-changed-to-mid-volume/2970)
**Author:** [@yvette.merga](https://forum.athletica.ai/u/yvette.merga)\ **Replies:** 17\ **Last updated:** [May 26, 2025, 4:05pm UTC](https://forum.athletica.ai/t/plan-suddenly-changed-to-mid-volume/2970 "2025-05-26T16:05:24Z")
Hi, I’ve been happily following the low-volume plan for a sprint tri for two months now, but for some reason this morning I logged on and my plan has suddenly updated to mid-volume. I can’t find a way to change it back…… --- ## [Swimming Zones - Garmin](https://forum.athletica.ai/t/swimming-zones-garmin/2390)
**Author:** [@Hannah](https://forum.athletica.ai/u/Hannah)\ **Replies:** 7\ **Last updated:** [April 29, 2025, 4:21pm UTC](https://forum.athletica.ai/t/swimming-zones-garmin/2390 "2025-04-29T16:21:26Z")
I have my my workouts synced to my Garmin, but when I go to do my swim workouts in the pool, the paces are significantly faster than what’s listed in the workout. For example, for my long HIIT swim tomorrow, the second i… --- ## [Swim pace workout issues?](https://forum.athletica.ai/t/swim-pace-workout-issues/3291)
**Author:** [@ethilo](https://forum.athletica.ai/u/ethilo)\ **Replies:** 1\ **Last updated:** [April 15, 2025, 10:37pm UTC](https://forum.athletica.ai/t/swim-pace-workout-issues/3291 "2025-04-15T22:37:52Z")
Hey there! On my swim session today (4/15/25) I noticed the swim paces are not transferring over from Garmin correctly. What Garmin recorded for my paces: Which was accurate to what I was experiencing during the wo… --- ## [Wellness Data: change source form Garmin to Intervals.icu?](https://forum.athletica.ai/t/wellness-data-change-source-form-garmin-to-intervals-icu/3117)
**Author:** [@Harlerunner](https://forum.athletica.ai/u/Harlerunner)\ **Replies:** 2\ **Last updated:** [March 24, 2025, 2:30pm UTC](https://forum.athletica.ai/t/wellness-data-change-source-form-garmin-to-intervals-icu/3117 "2025-03-24T14:30:31Z")
I startet to use my Garmin for sleep tracking, because it was the only source for HRV for Athletica then. But my preferred tool for HRV is HRV4Training, which I sync to Intervals.icu. Since the readings of the two syste… --- ## [Hard workout day before raceday](https://forum.athletica.ai/t/hard-workout-day-before-raceday/2971)
**Author:** [@Harlerunner](https://forum.athletica.ai/u/Harlerunner)\ **Replies:** 3\ **Last updated:** [March 3, 2025, 8:05pm UTC](https://forum.athletica.ai/t/hard-workout-day-before-raceday/2971 "2025-03-03T20:05:12Z")
I’d just delete that workout (Saturday) in the taper week right before raceday. But this is probably something that shouldn’t be generated by the AI… --- ## [What rules does the order of the workouts in the week follow?](https://forum.athletica.ai/t/what-rules-does-the-order-of-the-workouts-in-the-week-follow/2836)
**Author:** [@Harlerunner](https://forum.athletica.ai/u/Harlerunner)\ **Replies:** 3\ **Last updated:** [February 8, 2025, 6:46pm UTC](https://forum.athletica.ai/t/what-rules-does-the-order-of-the-workouts-in-the-week-follow/2836 "2025-02-08T18:46:08Z")
Probably not real troubleshooting here, but what are the rules for the order of the workouts in a week? Background: I switched two workouts this week to have the long Strength Endurance workout (15k) on the weekend and … --- ## [MAF test disappeared](https://forum.athletica.ai/t/maf-test-disappeared/2788)
**Author:** [@GrantNZ](https://forum.athletica.ai/u/GrantNZ)\ **Replies:** 1\ **Last updated:** [January 28, 2025, 6:13pm UTC](https://forum.athletica.ai/t/maf-test-disappeared/2788 "2025-01-28T18:13:37Z")
Hi, I have just started a new test week and completed MAF test run this morning. The session has completely disappeared off the calendar, both the prescribed session and run data. Any ideas? Pretty sure I didn’t acciden… --- ## [Heart rate in session wrong](https://forum.athletica.ai/t/heart-rate-in-session-wrong/2726)
**Author:** [@Harlerunner](https://forum.athletica.ai/u/Harlerunner)\ **Replies:** 3\ **Last updated:** [January 21, 2025, 12:56pm UTC](https://forum.athletica.ai/t/heart-rate-in-session-wrong/2726 "2025-01-21T12:56:30Z")
My chest strap is having some issues and my heart rate is wrong in the fit file (way too high). How do I stop athletica from using the wrong data? --- ## [Fitness, form, and function dont come close to matching intervals.icu or strava calculations](https://forum.athletica.ai/t/fitness-form-and-function-dont-come-close-to-matching-intervals-icu-or-strava-calculations/2719)
**Author:** [@butiki2](https://forum.athletica.ai/u/butiki2)\ **Replies:** 17\ **Last updated:** [January 19, 2025, 6:23pm UTC](https://forum.athletica.ai/t/fitness-form-and-function-dont-come-close-to-matching-intervals-icu-or-strava-calculations/2719 "2025-01-19T18:23:06Z")
Fitness, form, and function on intervals.icu read 80, 79, and 1%, however in Athletica, they read 44, 62, and -17, which seems way off. Strava essentially matches intervals which causes me to believe those numbers are c… [Next page](https://forum.athletica.ai/c/technical-support/troubleshooting/45.md?page=1)