Sorry in advance if this goes slightly off-topic.
To clarify one thing upfront: I am not saying that nothing gets fixed on your end. I do see the effort, and I appreciate the hard work that goes into improving the platform. However, there is a “but”.
For me, that “but” comes down to trust.
I started training with Athletica in 2025, and initially it worked really well. There were a few small quirks, but those could just as well have been user error. Based on that experience, I chose a yearly subscription.
Honestly, if I had to decide today, I would probably choose differently.
The new UI rollout had problems—and still does. I know it’s evolving, but since I am currently preparing for my half‑marathon in mid‑April, this was not the best phase to undermine confidence in the system and its outcomes. This is especially challenging for runners who are relatively new to structured training plans like me.
Here are some issues I’ve run into. I honestly can’t always tell whether they were caused by Athletica or by my own mistakes:
- Athletica added another run on the same day after completing the planned session.
- I got a planned run based on power that was way off.
- I tried to adjust the power profile in the UI but couldn’t.
- I went through the Plan Wizard hoping it would correctly set the power threshold — it didn’t.
- I opened a support ticket but never received confirmation that the issue was fully resolved.
- As of today, it seems to be fixed, but I never got a notification about a power threshold update in the app.
- My pace profile also never appeared to update (or at least I never got notified). Something seems to have changed now — after roughly six months of training but I cannot tell when exactly.
As my half‑marathon got closer, the training load increased, which is expected and fine. However, I started to feel that my body wasn’t coping well with it. I tried several approaches to signal this to the system:
- I added detailed comments to workouts (RPE, how I felt, etc.). Maybe I’m using this feedback incorrectly, but the plan didn’t seem to adapt.
- This may also be related to my original, very optimistic time goal.
- I changed my goal from a 5:00 min/km pace to just sub‑2 hours / PR using the Plan Builder, but the training load didn’t decrease.
- I enforced additional rest days due to hip issues, yet the plan didn’t appear to adapt based on my workout comments (at least not in a visible way).
I know that the AI coach chat currently cannot directly modify the plan. Still, I expected the system—or at least the combination of comments and signals—to trigger some adjustments. Maybe I wasn’t clear enough in my feedback; that’s entirely possible.
If I dig deeper into forum posts and documentation, I could probably find more of these quirks, and I’m sure some of them might be on me.
That brings me to my last point.
I understand why users are often redirected to support tickets instead of discussing issues publicly—it makes sense at scale. However, this also means that important information and learnings are effectively withheld from the community.
When problems arise, discussions are often cut short with “please contact support.” In many cases, that becomes the end of the conversation. Even when it isn’t, the eventual solution usually never makes its way back to the forum. This leaves other users in the dark and weakens the sense of community and shared learning. This felt different a couple of months ago.
Having issues discussed and resolved together with the Athletica team in this forum would greatly strengthen the community. For me personally, that openness is one of the main reasons I’m still considering sticking with Athletica until the end of my subscription—rather than switching to alternatives like Humango, Trait, or others.
I truly want Athletica to succeed, and I hope this feedback helps move things in that direction.
Just seen this post Please email us if you need individualized help which is another signal of one of my concerns (not the vacation part, as this is much appreciated 
).